March 2011 Business Tips

We asked 6 of our "Grey Haired Gurus"™ for their next best management tip; something that made a big difference in an operation and fast! 

1. "Great communication is vital"

The best leaders of the past 100 years knew the secret of communication :

10% verbal (words we use)
40% vocal (tones we use)
50% visual (our body language)

Are you an “emailer” or a “leader” ?

2. "Whenever I “walk” around an operation"

I “identify” opportunities to improve
I “prioritise” these into tasks and actions
I “resolve” and get results

3. "Change is not made ON people but BY people.  Improvement is not sustainable unless all are involved"

4. "If you want to change the culture and attitude of your staff focus on their day to day processes, and make lots of small changes every day"

5. "You will get brilliant results from average people managing a brilliant process.  Others get average results from brilliant people managing broken processes" (From Toyota Motor Co)

6. "Performance management systems and reviews are fine, but walking around at least once a week and complimenting someone on their job is a hundred times better"

For more information about the services offered by Performance Drivers please visit our website at
www.performancedrivers.com.au or contact Richard Blow on 02 9683 6200