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PDC Site Tour of Interface's Minto Manufacturing Plant

At Interface, Business Process Improvement and sustainability are about much more than mere efficiency. The tour was led by Aidan Mullan, Sustainability and Lean Manager. He spoke with passion about their “Mission Zero®” and all the steps the company is taking to reduce its environmental impact.



Interface is a truly global organisation with manufacturing plants in Americas, Europe, Asia Pacific, Middle East and Africa.  They are the world's largest designer and maker of carpet tile.  After their Picton factory was destroyed by a blaze in July 2012, the management of Interface took the opportunity to build a world class, state-of-the-art factory. 

Designed from the ground up, Interface have invested in industry-leading technology and best-practice processes, creating an environment where a BPI culture and philosophy is becoming well entrenched. This enables them to produce their most complex and sophisticated products to date, all while proudly holding the title of Australia’s first Zero-Waste-to-Landfill carpet manufacturing facility.

Those who attended the site tour walked away inspired by a number of things:

  • The determination and foresight of a leadership drive to reduce waste that has persisted for more than 2 decades.
  • The benefits of sitting an experienced team around the table to design and plan from a clean slate.
  • The positive impact of building business process improvement into your everyday thinking.
  • The pleasure and positive impact of coming to work in an orderly and well run site.
  • No matter how perfect everything seems on the surface, process improvement is an ongoing journey. You always have to be looking ahead and listening to what your team is concerned about.

 One of the objectives for the event was to assist in identifying improvement tools to increase staff engagement and embed a ‘ground-up' solutions culture. Follow the link for the Thermo Scientific Tiered Metric Standup Meetings video clip. This was used to stimulate discussion on the importance of daily communications in a Continuous Improvement strategy.

Find out more about the advantages of PDC membership click here.

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