Salmat’s warehousing and distribution facility at Prestons processes millions of pieces of field marketing material for delivery each week with processing volumes rising and falling by millions, week-by-week.
Lean and MOS tools are being used to optimise the capacity and capability of their facilities. However, what impressed the site visitors was the culture; a change which Salmat has achieved in three years. The site visitors noticed:
The trust placed in employees
The help and support offered to employees
The teamwork
How all the key people were brought together
The focus on process issues and not blaming people
A great ambience, busy but calm
Positive, engaged, happy staff
Good relationships between staff
